Broadband and phone bills can feel fixed, but some people can get cheaper packages called social tariffs. These are lower-cost deals for people claiming certain benefits. Some providers call them essential or basic broadband packages.
At the time this article was reviewed, Ofcom described social tariffs as cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. GOV.UK also points people on certain benefits to Ofcom to check cheaper phone and broadband options.
A social tariff is usually delivered like a normal package, just at a lower price. It may still include fast broadband, and many tariffs are designed to be affordable for households on lower incomes. The exact provider, speed, price and eligibility rules can change, so check the latest Ofcom list and your provider’s own terms.
If you are already with a provider that offers a social tariff, you may be able to switch rather than leave. Some providers allow people to move to a social tariff without exit fees, but you should always check the current terms before making a change.
It is also worth checking whether the person receiving the qualifying benefit needs to be the named account holder. Providers may ask for details to confirm eligibility. That can feel awkward, but it is usually a standard part of applying for the lower-cost package.
If you are not sure where to start, search for Ofcom social tariffs, check your broadband or mobile provider’s support pages, or look at GOV.UK’s cost of living support page. You can also ask a free adviser to help you check bills and benefits if you feel stuck.
A social tariff will not solve every debt problem, but lowering a regular bill can make your monthly plan feel less tight. Even a small saving is worth checking when your budget is under pressure.
Clear Balance provides general information, not debt advice. If you are struggling with bills or debt payments, speak to a free adviser before making major financial decisions.
This article is for general information only. It is not debt advice or legal advice.
