Support

Need help with Clear Balance?

Whether you have a question, need technical assistance or want to raise a concern, we're here to help.

Looking for a quick answer?

Browse our FAQ for common questions about Premium, the Assistant and managing your debts.

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Data deletion requests

Your debt, budget and other Clear Balance plan information is stored locally on your device. You can remove it using the app's reset options, by uninstalling Clear Balance, or by clearing app storage where supported.

To request deletion of subscription-related profile data used for Premium entitlement, open Clear Balance and go to Settings > Subscription support . Use the email option to send your Adapty profile ID so we can identify the correct subscription profile.

We aim to remove the associated subscription profile data within 5 working days .

Deleting profile data does not cancel an active App Store or Google Play subscription. Cancel separately through the store you purchased from. If you continue using Premium or restore a purchase, a new pseudonymous profile may be created to check access.